Q: Where can I find feedback / reviews on EMIM?
A: I have reviews visible on EMIM etsy, you can see reviews for specific items on tictail (check the specific listing you’re interested in, maybe somebody had left a review for it) and I have compiled a list of blogs/vlogs/etc from past clients, talking about their experiences here. If you’d like me to add your review to the list – just let me know about it! ^^
Q: Where can I leave feedback?
A: If you have ordered through etsy or tictail, you should be able to leave feedback on your order details page (unless the time frame has ran out) if it has or if you ordered straight through email or social media, you can leave feedback on EMIM facebook page under the “reviews” tab.
Q: What size is item x/what sizes do you offer?
A: Each listing should have sizing information, if not – don’t hesitate to contact me with the link to the particular item. For general sizing information – I mostly offer custom sizing (so – made to fit you), but for some items there are set standard sizes, that you can find here. Upon request (and if possible) I can make the standard sized items made to measure to you, too.
Q: Where can I find EMIM policies?
A: At the very bottom of the store main page under “Terms and conditions”. Quick link here.
Q: I want to return my item, how do I do that?
A: Please read our “Return policy” here. If you need to contact us, you can do so via messaging through where you ordered our item or using the contact form above.
Q: How do I wash my item?
A: You can find general care instructions here. If you’re still unsure – be sure to contact me.
Q: How do I know if my item is shipped out?
A: You will receive a confirmation message/email, that will include a tracking number. If you haven’t received it yet, please make sure that you realize the processing times (under “shipping“) and that the estimate of the processing time has passed. Usually I do my best to update about any hold-ups, but in case I haven’t – be sure to contact me directly via the form below.
Q: When is my item going to arrive?
A: Please read EMIM policies under “Shipping“.
Q: I need my item by this date, can I get it?
A: Please look over the processing and shipping times, that I’ve provided to get the general idea of timing for an order and consider, if it’s holidays, when the estimate time could be even longer. If you need a rush order, be sure to contact me and I will see if I can do it, but take shipping times into consideration before you do as as I don’t offer overnight shipping.
Q: I saw this item that has been sold. Can I get one just like it?
A: Please contact me for details, but make sure if it’s not a OOAK item (usually tagged with OOAK, vintage materials etc) as I might not be able to make one just like it. Pricing also might differ from the original item price.
Q: I’m a blogger/vlogger/model/etc and would like to promote/collaborate with EMIM, would you be interested?
A: Please contact me with the details of what you are offering and what you are looking to get. I do not use paid promotions, so if you’re looking for that, I am not open to that. If you’re looking for a barter, I can see what you’re offering and if I’m able to work with you at that particular time.
Q: I am making an event, would you consider donating a prize for it?
A: I am open to donating for events, but I will consider the size (attendance) and location (geographical) of the event as well as the promotion you will be offering to the brand. Extra points, if it’s a reoccurring event and if you offer to cover shipping for the prizes. Contact me with the details.
Q: I would like to commission something/order an existing design with some alterations. How do I go about doing that?
A: You can always drop me a message with what you have in mind and we can go from there. You can read an in-depth description of how I usually do commission work. For smaller design alterations it might be easier, but I usually look at each custom order on case-to-case basis and decide then. But don’t be shy to ask about what you have in mind! ^^
Q: What are “Story Tellers”?
A: I’ve always seen fabric and materials as untold stories, so every time I make an item – I tell half of it’s story! The person, who ends up wearing the item gets to tell the full story! I never really like the titles “fan” or “follower” for ladies, who like to tag along the EMIM story, I feel like they are more than that – they are the heroines of their own stories, they are the Story Tellers.